Terms of Service

1. Scope and Provider

These Terms of Service (“Terms”) govern the use of the app and web app Docriva (“Service”), offered by:

Enock Aimé Jodelle Yonkeu Nyabeo, Bettenstrasse 90, 4123 Allschwil, Switzerland
Email: support@docriva.com
(“Provider”)

Only these Terms apply. Deviating or supplementary terms of the user shall not become part of the contract unless the Provider expressly agrees in writing.

2. Description of Service

Docriva is an AI-powered document assistant for individuals. Depending on the chosen tier, the Service offers in particular:

• Scanning and photo capture of documents (letters, contracts, invoices, IDs, etc.)
• Text recognition (OCR) and automatic classification
• AI-powered summaries, field extraction, and deadline detection
• Deadline detection with reminders (all tiers)
• Reply drafts (Premium & Pro)
• Free-form questions about a document answered by AI (Premium & Pro)
• Encrypted cloud backup of the mobile app and thus sync with the web app (Premium & Pro)
• Multilingual interface in German / French / English (Premium & Pro)
• Export and advanced features (Pro)

No warranty is given for the accuracy, completeness, or legal usability of the AI results.

3. Registration and Account

Using Docriva requires creating a user account. The user must provide truthful information and keep credentials confidential.

The user must be of legal age (at least 18 years old) or have the consent of a legal guardian. Only one account per person is permitted.

4. Tiers and Pricing

The Service is offered in the following tiers:

• Free – free of charge. 10 documents per month, basic analysis & classification, deadlines and reminders. No encrypted cloud backup in the mobile app; documents stay local on the device there.
• Premium – € 2.99 per month or € 24.99 per year (save approx. 30 %). 50 documents per month, reply drafts, free-form questions about documents, encrypted cloud backup (mobile + web), all languages (DE/FR/EN).
• Pro – € 5.99 per month or € 49.99 per year. Unlimited documents, all Premium features, export & advanced features.

All prices are final prices including applicable VAT. The price displayed on the website at the time of contract conclusion is decisive.

Payment is processed via Stripe (web app), Google Play (Android app) or the Apple App Store (iOS app). The terms of the respective payment provider apply additionally. For purchases made through Google Play or the App Store, billing and cancellation follow the rules of the respective store.

5. Conclusion of Contract and Term

Registration constitutes a usage contract for the Free tier. For paid tiers, the contract is concluded upon confirmation of the order.

Paid subscriptions are billed monthly or annually depending on the chosen billing interval. They renew automatically for an indefinite period unless cancelled before the end of the current period. After renewal you may cancel at any time with one month's notice (§ 309 no. 9 German Civil Code).

6. Right of Withdrawal for Consumers

Withdrawal instructions

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of contract conclusion.

To exercise your right of withdrawal, you must inform us (Enock Aimé Jodelle Yonkeu Nyabeo, Bettenstrasse 90, 4123 Allschwil, Switzerland, email: support@docriva.com) by means of a clear statement (e.g. a letter sent by post or an email) of your decision.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and at the latest within fourteen days from the day on which we received the notice of your withdrawal.

No premature expiry

You can use Docriva in full immediately after entering into the contract without your right of withdrawal expiring. We do not ask you to waive it. If you withdraw within the fourteen days, we refund the amount paid in full – even if you have already used the service during that time.

After the withdrawal period ends, the termination rules under § 11 apply.

7. User Obligations

The user undertakes:

• not to upload unlawful content
• not to upload content subject to third-party rights without authorization
• not to misuse the Service or use it in an automated way that disrupts operations
• to comply with data protection laws, especially regarding documents containing personal data of third parties

In case of violations, the Provider may restrict access or suspend the account.

8. Availability

The Provider endeavors to ensure high availability of the Service but does not owe uninterrupted availability. Maintenance and updates may cause temporary limitations.

9. Liability

The Provider is liable without limitation for intent and gross negligence, for injury to life, body, or health, under the German Product Liability Act, and to the extent of any warranty assumed.

For slightly negligent breach of essential contractual obligations, liability is limited to the typically foreseeable damage. Otherwise, liability for slight negligence is excluded.

Important: Docriva is an AI-based tool. The results (classifications, summaries, deadlines, reply drafts) may be incorrect or incomplete. The user must verify the results before use. Liability for missed deadlines or consequential damages due to incorrect AI results is excluded.

10. Data Protection

The processing of personal data is carried out in accordance with our Privacy Policy and the GDPR.

11. Termination

The user may cancel their subscription at any time, effective at the end of the current billing period, and after an automatic renewal with one month's notice. Subscriptions taken out via the web app are cancelled in the settings under subscription management; subscriptions taken out via Google Play or the Apple App Store are cancelled in the respective store's subscription management. A free account can be ended at any time by deleting it in the settings.

The Provider may terminate the contract with four weeks' notice to the end of the month. The right to extraordinary termination remains unaffected.

12. Changes to the Terms

The Provider may amend these Terms where necessary to adapt to a changed legal situation or case law, to technical circumstances, or because new features are introduced, and provided the user is not unreasonably disadvantaged. The Provider will notify users of such changes by email at least six weeks before they take effect.

Changes affecting the balance between service and payment – in particular price changes – or otherwise disadvantaging the user more than insignificantly only take effect if the user expressly agrees to them.

Silence does not constitute acceptance. If the user does not agree to a change, either party may terminate the contract with effect from the date the change was due to take effect; until then the previous terms continue to apply unchanged. This right of termination will be highlighted in the change notification.

13. Final Provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.

Should individual provisions of these Terms be invalid, the validity of the remaining provisions shall remain unaffected.